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WebApp Release Notes from September 21, 2022

New and Enhanced Features

Organization Manager Features

  • Call Escalation Feature

    • Calls can be escalated to specified users if the intended user or team does not answer the call.

    • Calls can be escalated only once. If the escalated user(s) miss the call, the same call can’t be escalated again to another user.

https://youtu.be/TtWsSLaEZVA
  • New Side Menu

    • Organization Management now consists of Set Up and Org-Level Settings.

    • Managers can find in the new Reporting menu:

      • User History, used to view a particular user’s call and meeting history.

      • Statistics, used to view organization wide call statistics.

      • Blocked Callers, a list of blocked callers.

    • Lastly Billing has been added to the side menu

  • Campaigns

    • We have made improvements to the Tracker feature. You can now add rich text as campaign instructions to the tracker, which will be displayed within the call.

    • Campaign instructions can be used to instruct sales, support and other specialized teams on how to proceed with calls from a particular campaign.

User Features

https://youtu.be/AEdfojC3LPA
  • New Side Menu

    • e-Line features such as Availability and Greetings are now accessible right from the menu.

    • The new Campaign Management menu contains Trackers, QR Codes, Short URLs and Buttons. These features were previously under e-Line Settings. We brought them forward for easier access.

    • We have simplified the Settings menu. You can now edit your Profile, Account information and configure your e-line and e-rooms from the Settings.

    • Org Members has replaced Contacts.

  • Campaigns

    • We have made improvements to the Tracker feature. You can now add rich text as campaign instructions to the tracker, which will be displayed within the call.

Resolved Issues

  • Resolved an issue for organization managers where they weren’t able to revoke users. For how to revoke users see here.

  • Resolved an issue for organization managers where they weren’t able to delete virtual offices of revoked users.

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