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Organization Settings

e-Line Settings

  • On the side menu, navigate to Organization Management > Org-Level Settings > e-Line Settings.

  • The changes you make here will automatically be applied to every user in your organization.

  • You can learn about each option on this page here.

  • If you would like to keep your users from changing these settings for their own profiles, simply check β€œEnforced” checkbox. Your users will see this setting as disabled in their own button configuration settings.

e-Room Settings

  • On the side menu, navigate to Organization Management > Org-Level Settings > e-Room Settings.

  • Here you can manage your organization's e-room settings.

  • If you would like to keep your users from changing these settings for their own profiles, simply check β€œEnforced” checkbox.

Disable Pre-Meeting Screen

Disable Pre-Meeting Screen

  • The pre-meeting screen allows participants to test their devices and set up their backgrounds before joining the meeting.

  • By checking this value you will disable the pre-meeting screen for all rooms in your organization.

Enable the participant knocking screen

Enable the participant knocking screen

  • By enabling this feature you stop participants from automatically joining the meeting.

  • When participants try to enter the room they will join a waiting room and knock to enter.

  • The moderator will see a popup on the left side of the meeting room where they can allow or deny the participants.

Meeting Room Background Color

Meeting Room Background Color

  • Meeting rooms have a dark green background by default.

  • You can change the background color to black by changing this setting.

Guest Alerts and Informational Messages

Guest Alerts and Informational Messages

  • Guest alerts and informational messages are displayed within the meeting room. They include alerts for when:

    • Their microphone is too noisy

    • Their connection is sub-optimal

By checking this value you are disabling these alerts for guest participants only. Signed in users in your organization will continue seeing them.

Integrations

  • On the side menu, navigate to Organization Management > Org-Level Settings > Integrations.

  • Here depending on your plan you will see the integrations available to your organization for you to manage.

HubSpot

HubSpot

  • In order to set up the HubSpot Integration please follow the steps from the help article here.

  • You can enable the HubSpot integration for all users by enabling it from here and checking the β€œEnforce?” box.

  • If you wish to enable it only for select users you can do so from their e-line Settings.

CNAME

CNAME

  • To set up CNAME links follow these steps:

    1. Create a CNAME record through your hosting provider. Point the server to cname.11sight.com

    2. In 11Sight navigate to Organization Management > Org-Level Settings > Integrations.

    3. Enter your subdomain i.e. call.yourdomain.com

    4. Choose a Link Type, a User or a Room, a Path and a Page Title. Your CNAME link will be call.yourdomain.com/path

    5. Upload a Favicon. It’s best to use a 16x16 pixel image.

  • If you have questions or any trouble setting up your CNAMEs please contact support.

Zapier (Beta)

Zapier (Beta)

  • In order to participate in the beta version of our Zapier integration, please contact us at support@11sight.com

  • Navigate to your Zapier account using the link in the invitation.

  • Click Create and then New Zap.

  • Choose the 11Sight app and the event Call Updated.

  • Under Choose Account sign in to your 11Sight account.

Make sure to sign in using an organization owner or manager account to be able to use the integration.

  • Set up a second action to your CRM or other app using the call and meeting data received through the 11Sight app.

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