Step 1

  • On the side menu, navigate to Settings > e-Line Configuration.

  • Button configuration includes a set of options for you to determine how you would like your user's buttons to function.

Step 2

  • By default your account is set to receive the incoming calls on your browser, as long as you keep your 11Sight dashboard open in a tab. You can disable it by unchecking β€œReceive calls on browserβ€œ. You can also follow the link on the page to download our Google Chrome extension to receive system notifications for your incoming calls.

  • If you don’t wish to receive calls while you are in another call, then you can enable Allow one call at a time.

  • You can choose an option to record all calls through your e-line under Record Calls section. To learn more about call recordings click here.

  • If you would like to use 11Sight only for texting, you can do so by selecting β€œOnly Support Chat Callsβ€œ.

  • We display an option to your callers to leave you a message in case you were not available. You can disable it by unchecking β€œDisable Message Requests For Missed Callsβ€œ.

  • You can disable some of our in-call functions in the β€œAllowed Call Actions” section.

  • You can enable the HubSpot integration to log calls and access contact information from within the call. Learn more about how to use it here.

Step 3

We provide three forms for you to utilize before and after your calls.

  • Contact Information Form: This form is displayed to your callers before a call to have them enter their contact information like their name, email address, phone number etc. so that you can contact them back later.

  • Call Review Form: This form is displayed to you after a call, allowing you to take notes about the call.

  • Call Satisfaction Survey: This form is displayed to your callers after a call, allowing them to evaluate the service they received.

    These forms can be edited in a JSON format. Click here to get help with the format.