Organization Manager Features
Improvements to Multi-Line Buttons page
We have made the icons under Actions more accessible.
We made editing the Multi-Line Button easier and more responsive.
Organization owner or managers will have themselves selected in the Select User dropdown by default.
We hope to improve the ease of use and decrease confusion with this improvement.
Virtual Background for e-Lines
Users and managers can now set virtual backgrounds for e-lines.
Virtual background can be set from a user or team’s e-Line Configurations.
To learn more about Virtual Backgrounds, please see here.
Improvements to Call Details
Chat History now displays the profile picture of the participants.
Improvements to e-Line and e-Room Configurations
If an item is Enforced by the organization manager under Org-Level Settings, that item will now be greyed out in e-Line and e-Room Configurations.
Users won’t be able to edit an item that is greyed out.
Improvements to Incoming Call Ringer
Incoming call ringer will now display additional information.
If the call was escalated to you, the ringer will display Escalated From
You will see the complete Form Information
Resolved an issue for users where their e-Line Configurations would automatically be updated after a release with their organization’s default settings.
Resolved an issue for iOS application users where changing their password would cause glitches on their next login.
Resolved an issue for users, where changing the tracker while editing a button style would display the wrong UI.
Resolved an issue in e-line video calls, where ending a screen-share would result in lost audio in the call recordings.
Resolved an issue for organization managers, where teams would show up in the Users page.
Resolved a minor UI bug on the Availability page.