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Button Types

User Line

  • Calls a single user.

  • Can be a button on a web page, a simple URL, or QR code.

  • Button can expand for caller to choose video, audio, or chat.

  • You can forward a user line to another user line.

  • When a new user is added, a user line is automatically created for them.

Team Line

  • Calls multiple user lines at the same time.

  • Looks like a user line button to the end user.

  • Can expand to allow a caller to choose video, audio, or chat.

  • A Team line can be forwarded to multiple user lines.

  • To learn how to configure Teams click here.

Multiple-Line Button

  • Expands into multiple options like departments, people etc. to choose from.

  • Each option can either be a User line or a Team line that calls multiple people.

  • Each option expands to allow the caller to choose video, audio, or chat.

  • To learn how to create one click here.

Message Line

  • A user line which is always “unavailable”, – i.e. it is never answered.

  • Does not call anybody.

  • Callers see a pre-recorded video and/or text message.

  • Can be used for advertisements, custom messages.

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