Statistics and Performance Tracking

On the side menu, navigate to Reporting > Statistics.

On the top left, you will see the Call Distribution of your organization’s total calls by user.

On the top right, you will see the Total Duration Distribution of your organization's calls by user.

You can see an Hourly Distribution of the incoming and answered calls, which will update as you adjust the dates from the filter.

You will also see a per-user table which shows the performance of each user.

You can filter according to date and export a report.