New and Enhanced Features
Organization Manager Features
Users and Teams Page Improvements
We have added information about your organization’s remaining seat count.
Seats can be used to create either Users or Teams. Multi-line buttons do not use up seats.
Exporting Call History
Organization Managers can now export the call history of any user in their organization.
To export the list of calls navigate to Reporting > User History. Select a user and click Export.
You will receive a csv file with all the calls and meetings the user was a participant in.
We have made improvements to the new message indicator to improve user experience.
Users can now see a divider where the new messages begin.
Call Details Improvements
Escalated calls will now appear in the call details as “Escalated to:”
Users and Organization Managers will now be able to see forwarded and escalated user and team details separately.
Resolved an issue where creating a new user with the “Organization Manager” role would instead create them with the “User” role. Organization Managers can now create new users with the “Organization Manager” role as expected.
Resolved an issue where users were being created with the wrong default language.
Resolved an issue where 11Sight users were able to open meeting rooms even after they logged out of their account.