Supported Devices and Browsers

11Sight native applications and web application works on most of the computers, mobile devices and browsers that have access to a camera and a microphone. In case we can’t access or find a camera and microphone, our system falls back to a text only session, ensuring a communication is established.

Below, you can find our interoperability matrix and platform specific functionality. 

Interoperability

 

CALLEE

 

 

CALLER 

 

 

 

 

Chrome – Firefox – Opera (Any OS)

Safari (iOS 11+, MacOS High Sierra+) – Edge (Chromium)

iOS App (iOS 10+)

Android App (Android 5+)

Chrome – Firefox – Opera (All but iOS)

Video/Audio/Text

Video/Audio/Text

Video/Audio/Text

Video/Audio/Text

Safari (iOS 11+, MacOS High Sierra+) – Edge (Chromium)

Video/Audio/Text

Video/Audio/Text

Video/Audio/Text

Video/Audio/Text

Android App (Android 5+)

Video/Audio/Text

Video/Audio/Text

Video/Audio/Text

Video/Audio/Text

Chrome – Firefox – Opera (iOS)

Direct to Safari

Direct to Safari

Direct to Safari

Direct to Safari

iOS App (iOS 10+)

Video/Audio/Text

Video/Audio/Text

Video/Audio/Text

Video/Audio/Text

Safari (iOS 10-, MacOS Sierra-)

Text only

Text only

Text only

Text only

 

Microsoft started to support WebRTC with its latest Chromium version of the Edge browser. Please click here to update or download the latest version.

 

Platform Specific Functionality

  1. Desktop sharing is available on: Chrome and Firefox (both on MacOS and Windows, it is not available on mobile browsers)
    iOS App

  2. Desktop call receiving is available on: 11Sight web application on Chrome, Safari, Firefox and Opera by keeping a dedicated tab open (both on MacOS and Windows, doesn’t work on mobile browsers)
    You can also download our Chrome extension to get notified with a system notification.

  3. Call Recording: In calls that are answered on Chrome, full video/audio call recording is available. In calls that are answered on iOS and Android apps, audio call recording is available.

  4. 11Sight video calls cannot be established on certain networks due to blocked ports.
    Some network administrators block access to VoIP ports. In these cases, the user should connect to another network or contact their network administrator.  Please click here for more information.

  5. QR Codes/SMS Applications: Some QR Code scanners and SMS reading applications open the link in their application which only have limited browser capabilities. In some of those cases, 11Sight video calls will not work and we will ask the person to copy a link and open it in a supported browser.