Call Forwarding and Super Buttons
Forwarding Line:
Calls multiple direct lines at the same time
Looks like a direct line button to the end user.
Can expand to allow a caller to choose video, audio, or chat.
A forwarding line can be forwarded to multiple direct lines.
Important: Forwards will not work with chain forwarded such as User A -> User B -> User C or User A -> User B -> User A.
Forwarding Line Setup:
Create a new user in your organization called “Sales”, “Support”, etc. to forward it to your employees.
Go to “Call Forwards” tab and define call.
All of the recipients will get the calls at the same time.
Make sure to click “Save” button.
Tip 1: Make sure that the Forwarding Line is available at all times. If you define off hours or make it unavailable, it will direct all calls to “take a message” screen.
Tip 2: Pick up to 4 users to forward the calls to for the best performance.
Super Button:
Expands into multiple options like. departments, people etc. to choose from.
Each option can either be a direct line or a forwarding line that calls multiple people.
Each option expands to allow the caller to choose video, audio, or chat.
Super Button Setup:
Create a new user and call it “superbutton” etc.
Click “See Button Styles” of that user.
Click “Edit” of the Rollup Button.
Check the ”Super Button” box.
Select the call types that you would like to activate.
Go to “Call Forwards” tab in your Organization Dashboard.
Find the super button account.
Select the lines that you want to display in your super button. The names of these accounts will be shown in the super button.
Make sure to click “Save”.
To test the super button, click “See Button Styles”.
Then click ”Test” to see your super button in action.
To get the button code, click “See Embed Code”.