Forwarding Line:

  • Calls multiple direct lines at the same time

  • Looks like a direct line button to the end user.

  • Can expand to allow a caller to choose video, audio, or chat.

  • A forwarding line can be forwarded to multiple direct lines.

Important: Forwards will not work with chain forwarded such as User A -> User B -> User C or User A -> User B -> User A.

Forwarding Line Setup:

  • Create a new user in your organization called “Sales”, “Support”, etc. to forward it to your employees.

  • Go to “Call Forwards” tab and define call.

  • All of the recipients will get the calls at the same time.

  • Make sure to click “Save” button.

Tip 1: Make sure that the Forwarding Line is available at all times. If you define off hours or make it unavailable, it will direct all calls to “take a message” screen.

Tip 2: Pick up to 4 users to forward the calls to for the best performance.

Super Button:

  • Expands into multiple options like. departments, people etc. to choose from.

  • Each option can either be a direct line or a forwarding line that calls multiple people.

  • Each option expands to allow the caller to choose video, audio, or chat.


Super Button Setup:

  • Create a new user and call it “superbutton” etc.

  • Click “See Button Styles” of that user.

  • Click “Edit” of the Rollup Button.

  • Check the ”Super Button” box.

  • Select the call types that you would like to activate.

  • Go to “Call Forwards” tab in your Organization Dashboard.

  • Find the super button account.

  • Select the lines that you want to display in your super button. The names of these accounts will be shown in the super button.

  • Make sure to click “Save”.

  • To test the super button, click “See Button Styles”.

  • Then click ”Test” to see your super button in action.

  • To get the button code, click “See Embed Code”.